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Contacted Us But Haven’t Heard Back?

We respond to all messages sent to us, usually within a few hours.  Your very first step if you’ve contacted us but haven’t heard back yet is to check your spam or trash folder for our responses.  Some email programs automatically flag small business emails as spam and divert those messages away from the inbox.  To receive our replies in your inbox, follow the instructions below for whitelisting our email addresses (it’s really easy).

Instructions for Whitelisting

In order to receive our emails, you will need to add us to your email program’s whitelist.  This is a very easy process and is really as simple as adding and as trusted contacts.  Here are some instructions on how to do this, based on your email program.

Apple Mail

iPhone-contactIf you’re lucky, your contacts will add your email address to the VIP list. That means your messages are placed in a different folder and get a special alert. Of course, getting added to a contact list is also good. Either way, the instructions that you give your email recipient are pretty simple.

On the iPhone:

  1. Tap the sender’s email address.
  2. Select Add to VIP, Create New Contact or Add to Existing Contact.

On the desktop:

  1. Move your pointer to the left of the sender’s name in the message header
  2. Click on the star that appears.

You can also hover the pointer over the sender’s email address, click the arrow that appears, and then choose Add to VIPs. Learn more about Apple email accounts.


When using Gmail, it’s easy to add email addresses to your contacts list.

Gmail-addtocontactsOn mobile:

Add and to your device-specific contact list to make sure you receive emails from them.

On the desktop:

  1. Open the message. Click the down arrow that’s next to the Reply arrow at the top right of the message.
  2. Scroll down to “Add <NAME> to Contacts list” and select it.

Learn more about Gmail contacts from Google Support.

Yahoo Mail

When you receive an email from a new contact, click their name and select Add to Contacts to make sure they stay out of your spam folder. Or you can do it the old-fashioned way:

  1. Yahoo MailClick New Contact.
  2. Enter the contact’s information.
  3. Click Add More to add additional information fields.
  4. Click Save.

Here’s where to find help for the many variations of Yahoo Mail:

You can also check your spam folder to find emails that have been sent there in error. Right-click on the message and select “Not Spam” to make sure they don’t get flagged in the future.

Microsoft Outlook has several varieties and the process for adding an email address as a contact vary somewhat.

Microsoft Outlook 2007 and 2013 for Windows

  1. Open the message so that the sender’s name is shown.
  2. Right-click the name, and click Add to Contacts.
  3. Fill in the details if you want.
  4. Click Save.

Outlook MacMicrosoft Outlook 2011 for Mac

  1. In the list of emails, click the message.
  2. On the Message menu, point to Sender.
  3. Click Add to Contacts.

When you reply to an email that includes an email address that isn’t on your contact list, you might be prompted to add it. You can also add contacts manually.

  1. In People, click New.
  2. Add contact info. If you want to add more than one email address, phone number, or any other information, click the plus icon PlusIcon in that section.
  3. Click Save.

Get more information from Microsoft Outlook support.

AOL Mail

  1. AOL In the left panel, click Contacts.
  2. Above your list of contacts, click the New Contact button.
  3. Add the email address and any other information.
  4. At the bottom, click the Add Contact button.

You can also just open the message, click on the sender, and select Add Contact. Find more information from AOL help.

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